Request for technical support    Fields marked with an * must be completed

You can also phone us: for North America call +1 (978) 256-4445, for Europe call +46 31-337 90 90

* Your name

  

* Organization name

  

* Email address

  

* Phone number

  

* Country

  

* Which Trix application are you running?

  

Version number
In the 'About box', use Help/About to display it

  

License number/Serial number
On manual or carton, e.g. 'TTX-W2111XXX-44'

  

* Windows version

  

AutoCAD type and version
(only required if application is used with AutoCAD)

  

Information on your peripheral hardware
(e.g. if printer problems, what printer)

  

Has this problem occured more than once?

   Yes   No

Does the problem also occur when you run the application on another computer?

   Yes   No   Not tested

Does the problem only occur with one file?

   Yes   No   Not tested
   If 'Yes' please also send the file to support@trixsystems.se

 

* Description of the problem
Describe the problem in as much detail as possible. How did it occur? When did it occur? Any error messages?, What RAM do you have? Any other information you think would be helpful? etc.

  

We try to respond to all requests within two business days. If you do not receive a timely response please notify support@trixsystems.se